Get help or volunteer

Support for the clinically extremely vulnerable

Letters have been sent to people who are at extremely high risk if they catch Covid-19 because of medical conditions. Clinically vulnerable people have received letters advising them to stay at home for 12 weeks. Support is being provided for them by the Government, including help under the new NHS Volunteer Responder Scheme. They have been invited to register if they need support.

The Government is sharing names of those on the clinically vulnerable list with the national supermarkets so that they can prioritise them for online shopping slots.

If your medical condition makes you extremely vulnerable to coronavirus, and you have not received a letter and feel that you should be on the list, you should contact your GP.

You can register with the service here even if you have not received a letter. Checks will then be made with your GP.

Support under the NHS Volunteer Responder Scheme

This scheme provides help from Volunteers with collecting and delivering shopping, medication and other essential supplies, helping with patient transport, or telephone support. If you are registered with the scheme you will be matched with a local Volunteer, depending on your needs.

Help is available for those who have already registered as a clinically vulnerable person as above. You can also be referred for help by your GP or by a local authority (which includes the Village Council). To be referred you must meet one of the following criteria:

  • have received the letter telling you to self-isolate (see above)
  • be aged 70 or over with underlying health conditions
  • have chronic lung disease or moderate to severe asthma
  • have a serious heart condition
  • be immunocompromised including cancer treatment
  • have severe obesity (body mass index [BMI] >40)
  • have an underlying condition, particularly if not well controlled, such as diabetes, dementia, renal failure, liver disease
  • be pregnant
  • be registered disabled
  • be classed as ‘newly socially vulnerable’ as a result of Covid 19

You can phone to refer yourself if you meet one of the above criteria. The number is 0808 196 3646 (8am to 8pm).

Click here for more information if you wish to refer yourself.

If you would like help with being referred, contact your GP or the Village Council. Note that you should not apply for help if you already have a support network in place.

Volunteer to be an NHS Responder

Click here for more information about signing up as an NHS Volunteer Responder. Note: the scheme is currently paused while the large number of volunteers is processed.

East Grinstead Emergency Action Group

East Grinstead Town Council and the East Grinstead and District branch of Age UK, together with local organisations and businesses, have set up a helpline which is available to help Ashurst Wood residents who are vulnerable or whose household is self-isolating.
Help is provided by Town Council drivers and other staff as well as volunteers, who will go shopping for you, collect prescriptions, arrange delivery of lunch or hot meals, and direct you to other sources of help.

The helpline is open Monday – Friday from 9 am to 4 pm and the number to call is 01342 323636option 1. If the line is busy, please keep trying as you will get an answer.

Advice is also available from Age UK on 01342 327046.

For more information

If you need information about sources of help for yourself or someone you know, or would like to volunteer to help in the village, please contact the Village Council