Get help or volunteer

Support for the clinically extremely vulnerable

Letters were sent to people who are at extremely high risk if they catch Covid-19 because of medical conditions. Clinically vulnerable people received letters advising them to stay at home for 12 weeks. Support was provided for them by the Government, including help under the new NHS Volunteer Responder Scheme. They were invited to register if they need support.

The Government is sharing names of those on the clinically vulnerable list with the national supermarkets so that they can prioritise them for online shopping slots.

After the 1st August 2020, people are no longer being advised to shield. Those with priority access to supermarket deliveries will continue to receive it.

Guidance for those whose medical condition makes them extremely vulnerable to coronavirus was updated on the 4th September.

Support under the NHS Volunteer Responder Scheme

This scheme provides help from Volunteers with collecting and delivering shopping, medication and other essential supplies, helping with patient transport, or telephone support. If you are registered with the scheme you will be matched with a local Volunteer, depending on your needs.

Help is available for those who have already registered as a clinically vulnerable person as above. You can also be referred for help by your GP or by a local authority (which includes the Village Council). You are eligible for support if:

  • you have ever been advised to shield received the letter telling you to self-isolate (see above)
  • you are aged 70 or over with underlying health conditions
  • you have chronic lung disease or moderate to severe asthma
  • you have a serious heart condition
  • you are immunocompromised including cancer treatment
  • you have severe obesity (body mass index [BMI] >40)
  • you have an underlying condition, particularly if not well controlled, such as diabetes, dementia, renal failure, liver disease
  • you are pregnant
  • you are registered disabled
  • you are classed as ‘newly socially vulnerable’ as a result of Covid 19
  • you are required to self-isolate

You can phone to refer yourself if you meet one of the above criteria. The number is 0808 196 3646 (8am to 8pm).

Information about support under the scheme

If you would like help with being referred, contact your GP or the Village Council. Note that you should not apply for help if you already have a support network in place.

Volunteer to be an NHS Responder

Sign up as an NHS Volunteer Responder. Note: the scheme is not currently recruiting volunteers in Mid Susses, but may do so in the future.

East Grinstead Emergency Action Group

East Grinstead Town Council and the East Grinstead and District branch of Age UK, together with local organisations and businesses, have set up a helpline which is available to help Ashurst Wood residents who are vulnerable or whose household is self-isolating.
Help is provided by Town Council drivers and other staff as well as volunteers, who will go shopping for you, collect prescriptions, arrange delivery of lunch or hot meals, and direct you to other sources of help.

The helpline is open Monday – Friday from 9 am to 4 pm and the number to call is 01342 323636option 1. If the line is busy, please keep trying as you will get an answer.

Advice is also available from Age UK on 01342 327046.

For more information

If you need information about sources of help for yourself or someone you know, or would like to volunteer to help in the village, please contact the Village Council