Accessibility Statement

Accessibility Statement for Ashurst Wood Village Council website

This website is run by Ashurst Wood Village Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not yet fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

How to contact us or visit us

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know.

You can also contact us if you need information on this website in an alternative format. We will consider your request and get back to you within 10 working days.

How to contact us:
email the Clerk at clerk@ashurstwood-vc.gov.uk or phone the office on 01342 823770.
Or you can visit or office, next to the Village Centre, at
20 – 22 Maypole Road
Ashurst Wood
RH19 3QN

Please note that the office is closed on Fridays and is open Monday to Thursday mornings from 9am to 1 pm. Messages and emails can be left when the office is closed.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Ashurst Wood Village Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
    When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. See WCAG 2.1 success criterion 4.1.2 (name, role value). This includes documents relating to the Neighbourhood Plan.
  • Some externally supplied, interactive PDFs may not be fully compliant. We have no control over these documents.
  • Some of our online forms might be difficult to navigate using just a keyboard.
  • we may have some scanned documents on the site, such as Annual Governance and Accountability Returns (AGARs). These can be supplied on request in an alternative format.
  • There may be pages with Read more / click here links.
  • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It may not be possible for users to change text size without some of the content overlapping.

Disproportionate burden

We have not identified any problems that will be a disproportionate burden to resolve.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we use PDFs for Agendas and Minutes and to provide information on how users can access our services, and forms may be published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we are doing to improve accessibility

We are working to resolve any outstanding accessibility issues and will continue to monitor the website regularly. Page content is checked every time the website is updated.

Preparation of this accessibility statement

This statement was prepared on the 21st September 2020.

We tested the website by carrying out a basic accessibility check of a sample of pages and also testing pages against the Wave Web Accessibility Evaluation Tool